Privacy Policy

1. Introduction

Welcome to STREAMEDU Shop ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.streamedu.in and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register an account or make a purchase, we may collect the following personal information:

• School/Institution Information: School or association name, school type, registration number, student count, grade levels, and board affiliation
• Contact Information: Email address, contact number (mobile phone)
• Address Information: Area, city, district, state, pincode, and landmark (for billing and shipping addresses)
• Account Credentials: Password (stored in encrypted/hashed format)
• Profile Information: School logo, documents uploaded to your account

2.2 Transaction Information

When you make a purchase, we collect:

• Order details (products purchased, quantities, prices)
• Payment information (processed securely through Razorpay - we do not store your full payment card details)
• Shipping and billing addresses
• Order history and transaction records

2.3 Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent on pages, and navigation patterns
• Login count and last login timestamp
• Wishlist items and cart contents

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your account, verify your identity, and process your registration
• Order Processing: To process and fulfill your orders, send order confirmations, and manage shipping
• Payment Processing: To process payments securely through our payment gateway partner (Razorpay)
• Communication: To send you order updates, invoices, important notices, and respond to your inquiries
• Service Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
• Security: To detect and prevent fraud, unauthorized access, and other security threats
• Compliance: To comply with legal obligations and enforce our terms of service
• Personalization: To provide personalized product recommendations and content based on your preferences

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment Processing: Razorpay (payment gateway) - to process your payments securely
• Email Services: To send transactional emails and notifications
• Shipping Partners: To deliver your orders to the specified address

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or regulatory requirements
• Protection of our rights, property, or safety, or that of our users

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: Passwords are hashed using secure algorithms (password_hash with PASSWORD_DEFAULT)
• Secure Connections: We use HTTPS/SSL encryption for data transmission
• Database Security: Prepared statements and parameterized queries to prevent SQL injection
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: We regularly update our security practices and systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Transaction Records: Retained for accounting and legal compliance purposes (typically 7 years as per Indian tax laws)
• Marketing Data: Retained until you opt-out or request deletion

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information through your account settings
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications (transactional emails will still be sent)
• Account Management: Manage your addresses, wishlists, and profile information through your account dashboard

To exercise these rights, please contact us using the contact information provided at the end of this policy.

8. Third-Party Services

8.1 Payment Gateway (Razorpay)

We use Razorpay as our payment processing partner. When you make a payment, your payment information is processed directly by Razorpay in accordance with their privacy policy. We do not store your full payment card details on our servers.

For more information about Razorpay's privacy practices, please visit: https://razorpay.com/privacy/

9. Children's Privacy

Our services are designed for educational institutions and organizations. We do not knowingly collect personal information from individuals under the age of 18 without appropriate parental or institutional consent. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (if changes are significant)
• Displaying a notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.