Terms of Service

1. Acceptance of Terms

Welcome to STREAMEDU Shop ("we," "our," "us," or "the Company"). These Terms of Service ("Terms") govern your access to and use of our website located at www.streamedu.in and our services.

By accessing or using our website, registering an account, or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

We reserve the right to modify these Terms at any time. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

2. Account Registration and Eligibility

2.1 Eligibility

Our services are designed for:

• Educational institutions (schools, colleges, universities)
• Educational associations and organizations
• Authorized representatives of educational entities

You must be at least 18 years old or have the authority to represent an educational institution to use our services.

2.2 Account Registration

To create an account, you must provide:

• Accurate and complete information about your institution
• Valid contact information (email, phone number)
• Complete address details
• A secure password

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

All new registrations require admin approval before you can place orders.

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product images are for illustrative purposes and may not reflect exact appearance
• We reserve the right to correct any errors in pricing or product information
• Product availability is subject to change without notice
• We may limit quantities or refuse orders at our discretion

3.2 Pricing

All prices are displayed in Indian Rupees (INR) and are subject to:

• Applicable taxes (GST, etc.)
• Shipping and handling charges (as specified during checkout)
• Price changes without prior notice (orders are confirmed at the price at the time of purchase)

4. Orders and Payment

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We reserve the right to accept or reject any order
• Orders are subject to product availability
• We may cancel orders due to pricing errors, stock unavailability, or other reasons

4.2 Payment Terms

Payment must be made through our secure payment gateway (Razorpay). We accept:

• Credit cards
• Debit cards
• Net banking
• UPI
• Other payment methods as available

Payment must be completed before order processing begins. Orders are not confirmed until payment is successfully processed.

All payments are processed securely through our payment gateway partner. We do not store your full payment card details.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about:

• Shipping timelines and delivery estimates
• Shipping charges and methods
• Delivery terms and conditions
• International shipping (if applicable)

6. Returns and Refunds

Please refer to our Refund Policy for detailed information about:

• Return eligibility and conditions
• Refund process and timelines
• Non-refundable items
• Return shipping procedures

7. Intellectual Property

All content on our website, including but not limited to:

• Text, graphics, logos, images, and software
• Product descriptions and specifications
• Website design and layout
• Trademarks and service marks

are the property of STREAMEDU Shop or our licensors and are protected by Indian and international copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

8. User Conduct

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe upon the rights of others
• Transmit any viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Provide false or misleading information
• Use automated systems to access our website without permission

Violation of these terms may result in immediate termination of your account and legal action.

9. Account Termination

We reserve the right to:

• Suspend or terminate your account at any time for violation of these Terms
• Refuse service to anyone for any reason
• Cancel orders if we suspect fraudulent activity

You may terminate your account at any time by contacting us. Upon termination, your right to use our services will immediately cease.

10. Limitation of Liability

To the maximum extent permitted by law:

• STREAMEDU Shop shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid for the specific product or service
• We are not responsible for delays or failures due to circumstances beyond our control
• We do not guarantee uninterrupted or error-free service

This limitation applies to all claims, whether based on contract, tort, or any other legal theory.

11. Indemnification

You agree to indemnify, defend, and hold harmless STREAMEDU Shop, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

12. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through:

• Negotiation: Parties will attempt to resolve disputes through good faith negotiation
• Mediation: If negotiation fails, disputes may be referred to mediation
• Arbitration: Disputes may be resolved through binding arbitration in accordance with Indian Arbitration laws
• Jurisdiction: Any legal proceedings shall be subject to the exclusive jurisdiction of courts in Surat, Gujarat, India

These Terms are governed by the laws of India.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify registered users of significant changes via email.

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.