Shipping Policy

1. Overview

At STREAMEDU Shop, we are committed to delivering your educational products safely and efficiently. This Shipping Policy outlines our delivery procedures, timelines, and shipping terms.

Please read this policy carefully to understand our shipping process and delivery expectations.

2. Shipping Timeline

2.1 Processing Time

After your order is confirmed and payment is received:

• Order Processing: 2-5 business days
• Product Preparation: Time required to prepare and pack your order
• Quality Check: All products undergo quality inspection before shipping

2.2 Delivery Timeline

Delivery timelines are estimates and may vary based on:

• Product availability and stock status
• Shipping destination and location
• Weather conditions and natural disasters
• Customs clearance (for international orders, if applicable)
• Holidays and peak seasons
• Logistics partner performance

3. Shipping Areas

3.1 Domestic Shipping

We currently ship to all major cities and towns across India, including:

• All states and union territories
• Metropolitan cities
• Tier 2 and Tier 3 cities
• Rural areas (subject to courier service availability)

Some remote locations may have extended delivery timelines. We will notify you if your location requires additional shipping time.

3.2 International Shipping

Currently, we primarily serve customers within India. For international shipping inquiries, please contact us to discuss availability and additional charges.

4. Shipping Charges

4.1 Shipping Cost Calculation

Shipping charges are calculated based on:

• Product weight and dimensions
• Shipping destination
• Delivery service type (standard/express)
• Number of items in the order

Shipping charges are displayed during checkout before you complete your order.

4.2 Free Shipping

Free shipping may be available for orders above a certain value. Check our website for current free shipping offers and minimum order requirements.

5. Shipping Methods

We use reliable logistics partners to ensure safe delivery:

• Standard Shipping: Regular courier service (35-45+ business days)
• Express Shipping: Faster delivery option (if available, additional charges apply)

The shipping method will be selected based on product type, destination, and your preferences (if express shipping is selected).

6. Order Tracking

Once your order is shipped, you will receive:

• Shipping Confirmation Email: Sent to your registered email address
• Tracking Number: Provided in the shipping confirmation email
• Tracking Link: Use the tracking number to track your shipment on the courier's website

You can also track your order by logging into your account on our website.

7. Delivery Process

7.1 Delivery Attempts

Our courier partners will attempt delivery:

• At the shipping address provided during checkout
• During business hours (typically 9 AM - 7 PM)
• Multiple attempts may be made if the first attempt is unsuccessful

7.2 Delivery Requirements

To ensure successful delivery:

• Provide accurate and complete shipping address
• Include landmark or directions if your location is difficult to find
• Ensure someone is available to receive the package
• Provide a valid contact number for delivery coordination
• Keep your registered phone number active and accessible

8. Failed Delivery

8.1 Reasons for Failed Delivery

Delivery may fail due to:

• Incorrect or incomplete address
• Recipient unavailable at the time of delivery
• Inaccessible location
• Refusal to accept the package
• Contact number not reachable

8.2 Handling Failed Deliveries

If delivery fails:

• The courier will attempt delivery again (usually 2-3 attempts)
• You will be notified via phone or email
• You may need to collect the package from the courier's local office
• Contact us if you need to update your delivery address
• Unclaimed packages may be returned to us after a specified period

9. Address Changes

To change your shipping address:

• Before Shipment: Contact us immediately with your order number and new address
• After Shipment: Contact the courier directly using the tracking number (charges may apply)
• Address Updates: Changes may delay delivery by 2-5 business days

We recommend double-checking your shipping address before completing your order to avoid delays.

10. Multiple Items Orders

For orders with multiple items:

• Items may be shipped together or separately depending on availability
• If items are shipped separately, you will receive multiple tracking numbers
• Shipping charges may apply per shipment if items are shipped separately
• Delivery timelines are calculated from the date the last item is shipped

We will notify you if your order will be split into multiple shipments.

11. Delayed Shipments

While we strive to meet delivery timelines, delays may occur due to:

• Product unavailability or backorders
• Weather conditions or natural disasters
• Logistics partner delays
• Holidays and peak seasons
• Customs clearance (for international orders)
• Force majeure events

In case of delays:

• We will notify you via email or phone
• You will receive updated delivery estimates
• You may cancel your order if the delay is unacceptable (subject to our refund policy)

12. Damaged or Lost Shipments

12.1 Damaged Packages

If you receive a damaged package:

• Do not accept the package if damage is visible
• Take photos of the damaged package and products
• Contact us immediately with order number and photos
• We will arrange for replacement or refund as per our refund policy

12.2 Lost Shipments

If your shipment is lost:

• Contact us if the package is not delivered within 5 business days of the expected delivery date
• We will investigate with the courier partner
• If confirmed lost, we will arrange for replacement or full refund
• Investigation may take 7-10 business days

13. Business Days

Please note that:

• Business days exclude weekends (Saturday and Sunday) and public holidays
• Delivery timelines are calculated in business days
• Holidays may extend delivery timelines
• Peak seasons (festivals, back-to-school periods) may have longer processing times